This accessibility statement applies to the Swansea Bay University Health Board website: www.wisdom.nhs.wales
This website is run by Swansea Bay University Health Board. We want as many people as possible to be able to use this website. For example, that means you should be able to:
We have also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability. For further information check out our Browser Accessibility Page.
How accessible this website is
Version 2, published 23/01/2023
We know some parts of this website are not fully accessible:
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact SBU.WISDOM@wales.nhs.uk in the first instance and we will pass your request onto the relevant team. We will consider your request and get back to you in 21 working days.
Reporting accessibility problems with this website
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact: SBU.WISDOM@wales.nhs.uk
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment via RelayUK. If you need to contact one of our offices using this text relay service, dial 18001 before the telephone number you wish to connect to.
Our surgery has audio induction loops, and if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. If your visit is unplanned, we can arrange an online BSL Interpreter.
Technical information about this website’s accessibility
Swansea Bay University Health Board is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Version 1, published 18/03/2021
Whilst we endeavour to meet ‘WCAG 2.1 AA’ we currently have the following non-compliance issues:
Whilst we will prioritise patient information to ensure it is digitally accessible wherever possible, we know there are some sections of our website of a corporate nature, which are not currently accessible and have been produced since September 2018.
For these sections, we will identify where we know documents are non-compliant and provide contact details wherever possible. As documentation is renewed in the future, we will ensure digital accessibility is considered.
Currently, these sections are listed as below: (and subject to change).
Navigation and accessing information
Content that is not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we occasionally have PDFs with information on how users can access our services, patient information leaflets and forms published as Word documents.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services. We do not plan to fix any PDFs or other documents published before 23 September 2018, for example, Board and Committee Papers, Health Board policies and procedure documentation or statutory documentation such as Annual Reports. However, we will endeavour to make any new PDFs or Word documents accessible wherever possible.
We occasionally publish PDFs which contain ‘transcripts/scanned manuscripts or handwritten notes’ for example in FOI requests - these are outside of scope and will not be fixed.
We do not plan to add captions to live audio or video streams because live video is exempt from meeting the accessibility regulations. However, we will always aim to provide subtitled versions of pre-recorded videos produced.
What we are doing to improve accessibility
We plan to identify and fix issues according to the timescales shown for each area above.
Preparation of this accessibility statement.
This statement was prepared in 03/2021. It will be reviewed 03/2022
This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level AA, and these tests have been carried out internally.